Shipping policy
Shipping Policy – MerryPawsy
Last updated: October 20, 2026
At MerryPawsy, we want your order to arrive safely and as quickly as possible. Below you’ll find important information about order processing and delivery.
1. Processing Time
After receiving your order, we need 1–3 business days to process it and prepare it for shipment.
Processing includes reviewing your order, preparing the products, and handing them over to the shipping carrier.
Business days are Monday through Friday, excluding public holidays.
2. Delivery Time
After processing, the estimated delivery time is 8–10 business days.
Actual delivery times may vary depending on your shipping address, the carrier, and local delivery conditions.
3. Total Delivery Time
The estimated total time from placing your order to delivery is:
9–13 business days
This consists of 1–3 business days for processing and 8–10 business days for delivery.
Please note that these are estimates. Delays may occasionally occur due to seasonal demand, logistical issues, or customs processing.
4. Shipping Costs
The shipping costs applicable to your order will be displayed during checkout before you complete your purchase.
Any additional charges, where applicable, will be shown at checkout.
5. Order Tracking
If tracking is available for your order, you’ll receive the relevant information after it has shipped.
Please note that it may take some time for tracking information to update after the carrier receives your package.
6. Delayed Deliveries
If your order is taking longer than expected, please first check the tracking information, if available.
If you need further assistance, contact us using the email address below.
7. Incorrect or Damaged Deliveries
If you receive an incorrect or damaged product, please contact us as soon as possible after receiving your order.
Include your order number and, if possible, photos of the product and packaging so we can review the issue.
Your statutory consumer rights remain unaffected.
8. Contact
If you have questions about shipping, delivery, or your order, you can reach us at: